Data Requests (access, export, correction, deletion)
Last updated: July 9, 2026
You have rights over the personal data Telbox holds about you. This page tells you how to exercise them. Most of these are also available directly in the app — the app is the fastest path.
In the app (fastest)
- Export your data: Settings → Account → Export data produces a portable archive (a ZIP with one file per category — profile, threads, messages, tasks, memory, people — plus a manifest and README).
- Wipe AI memory: Settings → Privacy → Clear AI memory deletes AI-derived data we hold about you (memory graph, per-message transcripts/summaries, post-call insights, drafting exemplars, Ask history). Encrypted messages themselves stay until you delete them or your account.
- Delete your account: Settings → Account → Delete account erases your account and associated data. You can also request deletion from the web at telbox.ai/delete.
By request (no app needed)
Email privacy@telbox.ai with the request type in the subject line:
| Right | What we do | Subject line |
|---|---|---|
| Access | We tell you what categories of data we hold about you | Data access request |
| Export / portability | We provide a machine-readable copy of your data | Data export request |
| Correction | We correct inaccurate profile/account data | Data correction request |
| Deletion / erasure | We delete your account and data (same server-side path as the in-app button) | Account deletion request |
| Restriction / objection | We restrict or stop certain processing where the law allows | Restrict processing request |
Identity verification
To protect your account, we verify that a request actually comes from you before acting — typically by confirming control of the phone number registered to the account (for example, a one-time code). We only ask for what we need to verify you.
Timelines
- We acknowledge requests within 72 hours.
- We complete verified requests within 30 days (extendable once, with notice, for complex requests as the law allows). Account deletions are usually completed within a few business days.
What we may retain
We may retain a limited set of records where the law requires it — for example, billing/transaction records for tax and accounting, or data subject to an active legal hold or law-enforcement preservation request. See Privacy Policy §6 (retention) and our law-enforcement guidelines.
Jurisdiction-specific rights
Your specific rights depend on where you live (EU/EEA/UK, California, UAE, Saudi Arabia, Egypt, and others). Privacy Policy §7 sets these out. You can also lodge a complaint with your local data-protection authority; we'd appreciate the chance to resolve the issue first at privacy@telbox.ai.
Contact
privacy@telbox.ai